Let me give you some background to the story and what i'm up to first.

I'm at college, in a relatively small town, and we have a centralized mail service for the school. The receiving room, for whatever god-forsaken reason, closes at 5pm. UPS delivers till 7pm. I'm sure you can see the conflict already.

I ordered an Antec nine hundred and it was scheduled for delivery today. Of course, you'd assume that UPS would have done enough deliveries (My school's been here since 1867) here to know the hours, and deliver in them. Delivery attempt was made at 5:30PM. It failed. I give UPS a call asking what's up, and when to expect a redeliver attempt. They say "at the same time tomorrow." Of course... one would wonder why, if the reason on the exception is that the receiving room was closed, they would deliver at the same time the next day.

After explaining my issue to several UPS employees and being transferred left and right, I find out that No, they can't pull the package off of the truck so i can just go pick it up myself. No, they can't deliver before a specific time, and no, they won't refund shipping costs if it doesn't make it to me before being re-routed to the shipper.

The town that the packaging distribution center is located in is 30 minutes from my location. The truck left at 5:30 AM, and got here at 5:30 PM.

Am I so wrong in being pissed off at their messup? They would have kept trying to deliver ~5pm as far as i know.

Nope.

Depends on what kind of shipping you paid for. The express couriers have deadlines to meet and if your shipper chose the lowest priority shipping (or you selected it to save some bucks), then obviously it'll be the last one off the truck. Someone else has paid extra money to have their stuff delivered in the morning...you probably didn't.

Sorry to sound so cruel, but what I said is how the business operates. Just because it left on the truck at 5:30 a.m. doesn't mean that it's going directly to your house.

Couldnt you meet the driver at the delivery point at the specified time,and sign for the packege?
If its in your name and you provide Identification there wouldnt seem to be a conflict.

Quote: Originally Posted by RBIEZE Couldnt you meet the driver at the delivery point at the specified time,and sign for the packege? If its in your name and you provide Identification there wouldnt seem to be a conflict.

negative. i have classes on mondays and wednesdays from 3:45pm to 7:15PM


rob- the main thing is, it's a State University college campus. The USPS, UPS, and FedEx should know the hours of our package system.

Quote: Originally Posted by The_Motivator rob- the main thing is, it's a State University college campus. The USPS, UPS, and FedEx should know the hours of our package system.

And your campus should know their delivery times too. So this is the shippers problem how?

Quote: Originally Posted by RBIEZE Couldnt you meet the driver at the delivery point at the specified time,and sign for the packege? If its in your name and you provide Identification there wouldnt seem to be a conflict.

Quote: Originally Posted by Iateronmly And your campus should know their delivery times too. So this is the shippers problem how?

lol... like i said, state university... they won't pay for students to work the extra hour if they don't feel the need to.

Quote: Originally Posted by The_Motivator lol... like i said, state university... they won't pay for students to work the extra hour if they don't feel the need to.

Just saying - it's not the shippers fault. They more move volume than your campus collects obviously. Also if it's UPS you can put a hold on it so when it's unloaded from the truck it won't be reloaded in the morning so you can pick it up at their regional hub in the afternoon.

Quote: Originally Posted by Iateronmly Just saying - it's not the shippers fault. They more move volume than your campus collects obviously. Also if it's UPS you can put a hold on it so when it's unloaded from the truck it won't be reloaded in the morning so you can pick it up at their regional hub in the afternoon.

they said i have to have the sender do that, and the sender was closed by the time i found out.

Quote: Originally Posted by The_Motivator they said i have to have the sender do that, and the sender was closed by the time i found out.

That's odd - I do it online all the time for UPS.

This is no help but...I haven't used UPS for years but I'm not a business either. I used to be able to go to their station & pick stuff up when I missed the delivery but that was a long time ago and a fairly small town. It really does seem unreasonable you can't do that. I live very close to DC now, so you can imagine how busy they are around here, and I've never had a problem like yours. Believe me I ONLY use their normal/cheapest rate too.

How about hanging in front of the schools mail service before the UPS guy shows up. Sure it may be a hassle but a heck of a lot less hassle than having the case reshipped to the original sender.

Local Weather Forecast for Brockport, NY (14420) - weather.com

you first

Quote: Originally Posted by The_Motivator Local Weather Forecast for Brockport, NY (14420) - weather.com you first

Just bring some hot chocalate or coffee and maybe a coat and some mittens

Quote: Originally Posted by The_Motivator Local Weather Forecast for Brockport, NY (14420) - weather.com you first

I fail to see the problem.

as the approx delivery time to the package room is anywhere from 11am (rarely, but it happens sometimes, from what i hear) to 7pm(attempted, but failed) i have no urge to sit outside that door lol.