Web News: Dell the king of Queens

Lokie · 22-February-04, 03:08 PM

Will this be the down fall of the King?

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

According to two new reports that rate the satisfaction of PC buyers, Dell's scores have declined in recent months. While statistically, the results are not catastrophic for a company that prides itself on offering superior service, it's a potentially troubling trend Dell executives acknowledge and have taken steps to address.

The dude might turn into a dud...More here.

TYCOON · 22-February-04, 04:45 PM

Oh now what will we do without dell!!!

scapegoat · 23-February-04, 09:20 AM

I know the one experiance i had with dell customer service was horrible! (trying to get a friends hard drive replace that was still under warrenty)

Took them about 5 weeks to get anything back!

22-February-04, 03:08 PM		#1 (permalink)
Lokie Custom What?	Web News: Dell the king of Queens Will this be the down fall of the King? Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service. According to two new reports that rate the satisfaction of PC buyers, Dell's scores have declined in recent months. While statistically, the results are not catastrophic for a company that prides itself on offering superior service, it's a potentially troubling trend Dell executives acknowledge and have taken steps to address. The dude might turn into a dud...More here.

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22-February-04, 04:45 PM		#2 (permalink)
TYCOON Apex Tech God	Oh now what will we do without dell!!!

23-February-04, 09:20 AM		#3 (permalink)
scapegoat Apex Tech God	I know the one experiance i had with dell customer service was horrible! (trying to get a friends hard drive replace that was still under warrenty) Took them about 5 weeks to get anything back!