BenQ TFT delivered with dead pixel !!!

jaap74 · 01-March-06, 04:38 AM

Took delivery of my BenQ FP202W yesterday and it arrived with 1 dead pixel, which as you can imagine I'm not impressed with ! I'll be ringing them today to try and get a new one. Has anyone had experience with BenQ before re something like this ? If so what are my chances ?

I'll report back once I've spoken to them.

Cheers

Pharaoh · 01-March-06, 04:59 AM

Quote:

Originally Posted by jaap74


	Took delivery of my BenQ FP202W yesterday and it arrived with 1 dead pixel, which as you can imagine I'm not impressed with ! I'll be ringing them today to try and get a new one. Has anyone had experience with BenQ before re something like this ? If so what are my chances ? I'll report back once I've spoken to them. Cheers

If bought new then you should have some recorse.
If bought refurbished then you may have problems.

Reza · 01-March-06, 05:02 AM

It all depends on the company in question, most have a acceptable amount of dead pixels clause in the warrenty, you can't send back most laptops unless they have more than 3. But you might get lucky. Just keep trying untyil they fed up of you ringing up, that generally works.

jaap74 · 01-March-06, 07:43 AM

God bless OcUK.....

BenQ said it was within Internationally accepted limits therefore tough luck.... I asked them (the supervisor) what does that say about their factory quality control if they send out imperfect TFT's. He had no answer.

Anyway OcUK are getting a courier to pick it up tomorrow and will issue a refund, then I just order another. Hopefully the new one will be perfect !!

Can't praise OcOK enough !! Here's their address for anyone in the UK : http://www.overclockers.co.uk

Reza · 01-March-06, 08:21 AM

Hey well done with the RMA, overclcokers are renounded for being amazing, they pretty much take anything back.

THRiLL KiLL · 01-March-06, 10:15 AM

here read this post by lokie

http://forums.pcapex.com/other_hardw..._try_this.html

maskedviperus · 01-March-06, 10:57 AM

So far we have over 300 gateway flat screens- bought all brand new with all of our new computers we are getting here at the school. I havent seen one with a dead pixel yet, so i don't see why they should accept "up to 3" or something like that since it really says a lot on the quality of a product....

jaap74 · 01-March-06, 05:35 PM

QUALITY CONTROL !!! those are the key words..........

all i expect when i buy something is for it to be working properly when i get it delivered......

01-March-06, 04:38 AM		#1 (permalink)
jaap74 Apex Advanced Techie	BenQ TFT delivered with dead pixel !!! Took delivery of my BenQ FP202W yesterday and it arrived with 1 dead pixel, which as you can imagine I'm not impressed with ! I'll be ringing them today to try and get a new one. Has anyone had experience with BenQ before re something like this ? If so what are my chances ? I'll report back once I've spoken to them. Cheers

01-March-06, 07:43 AM		#4 (permalink)
jaap74 Apex Advanced Techie	God bless OcUK..... God bless OcUK..... BenQ said it was within Internationally accepted limits therefore tough luck.... I asked them (the supervisor) what does that say about their factory quality control if they send out imperfect TFT's. He had no answer. Anyway OcUK are getting a courier to pick it up tomorrow and will issue a refund, then I just order another. Hopefully the new one will be perfect !! Can't praise OcOK enough !! Here's their address for anyone in the UK : http://www.overclockers.co.uk

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01-March-06, 05:02 AM		#3 (permalink)
Reza Apex Elite Expert Tech	It all depends on the company in question, most have a acceptable amount of dead pixels clause in the warrenty, you can't send back most laptops unless they have more than 3. But you might get lucky. Just keep trying untyil they fed up of you ringing up, that generally works.

01-March-06, 08:21 AM		#5 (permalink)
Reza Apex Elite Expert Tech	Hey well done with the RMA, overclcokers are renounded for being amazing, they pretty much take anything back.

01-March-06, 10:15 AM		#6 (permalink)
THRiLL KiLL PcApEX's PuNK ROckER	here read this post by lokie http://forums.pcapex.com/other_hardw..._try_this.html

01-March-06, 10:57 AM		#7 (permalink)
maskedviperus Driver Ed'Hoe'cation	So far we have over 300 gateway flat screens- bought all brand new with all of our new computers we are getting here at the school. I havent seen one with a dead pixel yet, so i don't see why they should accept "up to 3" or something like that since it really says a lot on the quality of a product....

01-March-06, 05:35 PM		#8 (permalink)
jaap74 Apex Advanced Techie	QUALITY CONTROL !!! those are the key words.......... all i expect when i buy something is for it to be working properly when i get it delivered......