Ok well yesterday i was viewing some videos from the race track i'd taken on my camera and put on a CD,Quicktime buggered up and stop'd responding and closed,Then after that windows wouldnt pick up the CD Drive,I've look'd at the hardware list and it Tells me "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

I've try'd reseting that was no help,Im running Windows 2000 on this pc,
Could anyone help me out....

Thanks Nick

CM_PROB_FAILED_ADD

Text that is displayed in Device Manager:
This device is not working properly because Windows cannot load the drivers required for this device.

(Code 31)

Solution button: None
Cause

This error message can occur for either of the following reasons: • If the operating system calls the driver's AddDevice routine and is unsuccessful, or if the operating system fails to load a dependent device or filter driver.
• After unloading a driver, Windows 2000 did not close its handles, delete its device names, and so on. From Object Manager's perspective, this indicates that the old object/device never went away, so the system does not create a device object for a device that reappears because of a possible object name collision.

Troubleshooting
This behavior is usually caused by an issue in the device driver. Verify that the driver you are using is digitally signed for Windows 2000. In the second situation described above, the error message is resolved after you restart the computer. To prevent this behavior from occurring again, obtain a Windows 2000 signed driver from the device manufacturer.

If a depedent filter driver is not able to start, you can view the device class key in the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Class
Locate the device type that is reporting the error 31, and the view the upper filter or lower filter entries. Make sure associated service entries are located in the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es
You can either troubleshoot the dependent service or remove the offending upper filter or lower filter entry from the class registry entry. For example, the mouse reports an error 31, therefore, this is the mouse class entry.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

upperfilters:RegMultiSz:mouclass OffendingDriver
You can either troubleshoot why the OffendingDriver does not start, or remove the OffendingDriver entry from the upper filters, and then restart the system.

More info:

CODE 31 - is not working properly.

The properties button displays the properties for the other device. More than likely the other device will also have one of these device manager error codes. Follow all the recommended solutions. If the devices still do not work remove the devices from device manager and use the Add New Hardware wizard in control panel to redetect them. Finally, verify that your devices have the latest drivers.

Try'd updating,The only driver it found was the one that wouldnt work

Quote: Originally Posted by nick_boy69 Try'd updating,The only driver it found was the one that wouldnt work

What is the model and make of the cd-rom?

Compaq CRD-8484B,Thats what the Device Manager says

Quote: Originally Posted by nick_boy69 Compaq CRD-8484B,Thats what the Device Manager says

Is that in a compaq pc? Or did the drive come from a compaq?

Yup its a Compaq computer,Compaq Presario to be exact

Quote: Originally Posted by nick_boy69 Yup its a Compaq computer,Compaq Presario to be exact

hat is the model and make of the pc?

Yes its a Compaq Presario 3200 made in 1999/2000

This may or may not helpful but, might be worth a shot. Besides doing a clean install of the operating system.

FYI: Microsoft uses a default compatible driver that works with all cdrom drives.

Like i said it's worth a shot.......

Although, i want to point out that editing the registry has extreme consequences. If not done properly it will fubar your operating system and force you to do a clean install. Depending on how important your data is id back it up some way before trying this......

Here's the link.....
http://support.microsoft.com/kb/q270008/

go to device manager....

look for your cd rom ... (or it may be as un unknown device)

go to properties...

remove the driver

reboot system

go back in device manager

and reinstall driver (let it find it automaticly)

Quote: Originally Posted by THRiLL KiLL go to device manager.... look for your cd rom ... (or it may be as un unknown device) go to properties... remove the driver reboot system go back in device manager and reinstall driver (let it find it automaticly)

Try'd that didnt work,I think the driver files have a error,and i cant seem to find any drivers for my CD-Rom anywhere,Maybe i could just replace the Driver files with some working ones off another Windows 2000 PC?

can you see the cdrom in bios? or is it listed when you boot up?

Quote: Originally Posted by THRiLL KiLL can you see the cdrom in bios? or is it listed when you boot up?

It picks up the CD-Drive under the Device manager and tells me that windows cant load the drivers for it,Telling me maybe the driver files have a error,I know its not the CD Drive because i've try'd my one in it which is working and i know that for a fact

theres a possibility that, despite being able to see it in the bios, in windows its having a problem because of a power issue, i would just try using a different power connector alltogether, and you might as well check that your IDE cable is seated properly...also, try using a spare cd rom in its place and see if you can reproduce the issue...

I've checked the IDE Cable,Cant use another power plug because this is only a small form computer and only has 3 power plugs,the hd,cd drive,and the smaller one for the floppy drive,It has to be the driver files,Its getting power because i can open and close it etc..

i would buy a new cdrom... you can pick up used cdroms for 3$....

Its not the cd drive thats broken,I've got a near new WORKING out in my PC(This computer with the broken CD Drive is my Dads) And it still brings up the Error "Windows cant load drivers" or somthing along them lines

Quote: Originally Posted by nick_boy69 Its not the cd drive thats broken,I've got a near new WORKING out in my PC(This computer with the broken CD Drive is my Dads) And it still brings up the Error "Windows cant load drivers" or somthing along them lines

if removing the drivers doesnt help... and you dont think its the cdrom.... reinstall windows.

I think the thing to try would be seeing if your 2k cd will boot or not.

If not then you know your drive has died.