Yep, my 19" Cornerstone C910 finally bit the dust. It never was quite the same since the big lightning strike on my home office in May of 2002 that toasted a bunch of my other equipment. But now it is completely dead.

Why does that make me happy? I decided to check into what kind of warranty it had and found out that it carried a 3 year warranty from the date of manufacture, and the warranty runs out this Friday.

I just received my approved RMA back from Cornerstone, they will either repair or replace it and all I have to cover is one way shipping. SInce it was my electron gun that died, I expect it will either be completely rebuilt or they will trash it and send me a new one.

Man, talk about good timing!

You make a good point on keeping records of all parts that you buy. You never know when you'll need them.

Congrats on your new moniter.

Man, you should buy a lottery ticket!

Get me one too.

I always lose stuff 4 days aftr the wrranty expires .... not before!

Usually it's a week after the warranty runs out.

What would be even better is if they've stopped producing them and actually give you a newer model as a replacement.
....but I wonder what the odds of that happening are.

Yea BA,
Now that's the most cost effective use of a warrenty, that I've ever heard of...and it wasn't something that had to be "un-modded" to RMA...
Way cool, Bro
enjoy the new monitor!!

Dang man, you got so lucky, you should sacrifice something to the modding gods. Or, just send me your Prometia, either way

Seriously though, that just goes to show that you need to keep receipts and everything, never know when it'll come in handy.

Congrats on beating the Warranty Gods BA...Its a rare event.

ahahha congrats on the new monitor BA, my dad keeps track of all the shiz he buys too. One of my old sh!tty cd players broke a week before the warranty ran out and i got a new cd player with a remote, radio and mp3 playback. ITs always good to get a warrenty

Wish I had your type of luck BA, I'm very rarely lucky at all. Hope you enjoy your new monitor.

UPDATE:

I sent the monitor in no problem. I waited about 3 weeks and never heard anything. I finally started to attempt to contact Monitors Direct to get a status. I was told my monitor never arrived to their RMA department.

No problem, since I used UPS I was able to tell them who signed for it and the minute it was signed for. The RMA department said great, now they can try to find it. I waited another few days.

I called back and after a whole day of trying, I finally got through to RMA. The tech stated he hadn't received a response from shipping, but he would contact me within a day.

I waited two days and after another frustrating bout with a screwed up phone system I got through. No monitor, but they would contact me by the end of that day. I was starting to get a little pissed now.

After no contact that day, I spent another few hours and got through to the same guy. No response from shipping yet, but he was working it and would contact me in a few hours with a status. I waited a few hours and no contact. So I called the sales department because I knew they would pick up the phone, and asked for a supervisor. I explained the situation and the sales guy said it was working and he would contact me by the end of the day.

After the end of the day came and went I started off this morning doing some internet sleuthing and found a direct line to the head of the support department. When he answered the phone he sounded surprised that I was calling him directly about an RMA and asked if I had tried contacting the RMA department. It was about that time that I started to cover the phone with spittle as I chewed his ass out and explained what had been going on.

To his credit he immediately checked into it while I was on the phone and admitted that they screwed up and that yes, the monitor I sent was lost. He stated they have had many problems over the last two months with support but it was due to rapid growth. He also stated a bunch of folks had just got canned.

I immediately went into negotiation mode for a replacement and we went back and forth all afternoon via phone and email with models and specs. I couldn't convince him to send me that 40" Plasma, but I also wouldn't accept a refurbished replacement or a low spec'd replacement.

We finally agreed on a model and shipping method. He is overnight expressing me a brand new 19" Hitachi CM-721FB and is adding an additional 2 years to the warranty. Persistance pays.

You are very correct about persistance paying off. I found that if your not sastified with the first set of Morons, keep going up and up until you get a sastifactory resolution.

Glad your getting a replacement and that they are overnighting it to you. Hope you enjoy your new monitor!

Congrats on also beating the RMA Gods BA...lol

I have a somewhat similar story (on the lines of persistance).

Awhile ago, I bought my Alienware computer with 512mb of RD-Ram. When I received the comp, I saw it came with four sticks of 128. Since the mobo only has four Rimm slots, it was impossible to add more sticks as an upgrade. So then, I called to inquire if they could send two sticks of 256.

Alienware customer service might claim to be good, but you have to wait for ages to talk to a person. I called, and finally, a guy picked up. I said something along the lines of, "You guys claim make the most expandable PC's in the world, yet you send me a comp with all the memory slots full when it can be avoided?" So, he said he'll do an RMA and send me two sticks of 256 if I send him the four sticks of 128.

After three days, a package arrived at my door. I opened it, and there laying was four sticks of 128. WTF! I called Alienware again, and they said since my original order was a comp with four sticks of 128, thats what they'll send me. WTF! So I said, "One of your employees TOLD me he'll send me two sticks of 256 (stating my previous reason again). You should tell your manager to hire employees that can fulfill their promises." He said to send back those sticks and he'll talk to his manager about this and contact me the next day. Ok.

The next day he calls me and says all this stuff about me calling three days after the "Customer Satisfaction Warranty" expired (since the ram was working, the rma was classified as that). Why the hell didn't the first guy I called tell me that, and why the hell did he send me the sticks in the first place? I told him the "Tell your manager to hire...." line again, and he said he'll talk to his manager to find a way to resolve the problem.

Over the next few days, I tried to call them but hung up on a few occasions from waiting so friggin long. Finally, I got through but they asked me to speak to the first guy I spoke to. He said since it was Alienware's fault in the first place to send me the sticks. He also said he couldn't do anything about it except send me some cash for my troubles. Sure. He offered $100. I got it to $125.

I actually didn't mind talking to the employees throughout this. They were all very polite. It was the waiting that got me. Throughout the conversations they frequently had to put me on hold to "talk to their superiors." It got to the point when I was memorizing the Alienware tune they play when on hold. I also involuntarily memorized the company phone number and all the extensions.

So here I am $125 richer. Persistance does pay.