Linux-Gamers :. Blizzard reinstates cedega accounts

Gizmo · 24-November-06, 07:45 PM

wulfram writes:

Working together with Blizzard we have been able to determine the cause of the bans that were affecting a very small percentage of the Cedega user base. At this time Blizzard is reactivating accounts of valid Cedega users that were banned by mistake.

If you are a Cedega customer, whose account was activated BEFORE November 13 2006 and you have been banned please visit the information page and fill out the requested information. We will pass all valid user information back to Blizzard to have the account re-enabled. Users who's accounts were created after November 13th will not be eligible for reactivation.

We regret any inconvenience our customers may have experienced during this time and are working to ensure that similar mistakes do not happen again in the future.

We would like to thank the hard working individuals at Blizzard for all the effort they put into this issue and for getting it resolved as quickly as possible.

If you have any questions please contact support@transgaming.com

Quote from Transgaming forums:

Greetings ,

As you know, Blizzard Entertainment traditionally makes a serious commitment to protect the World of Warcraft community from players who gain unfair advantage through hacks and exploits. Last week, our administrators implemented bans on a large number of accounts that were identified acting against the terms and the spirit of the game.

However, it has since come to our attention that a very small percentage of those accounts should not have been banned. This case of mistaken identity seems to be isolated to users of an unsupported, Linux-based Windows emulator called Cedega.

Once this pattern was brought to Blizzard's attention, our staff worked directly in conjunction with the Cedega development team in a rigorous and thorough review of the situation. We have since determined that your account was one of those accidentally flagged, and as such we are immediately reinstating your account to fully playable status.

Blizzard Entertainment deeply regrets the error, as we understand that this brief account closure presented you with an inconvenient and highly frustrating experience. We remain firmly committed to enforcing our regulations and suspensions for those exploiting our game, in the interest of ensuring that our legitimate customers have the best possible play experience. In this case, however, we regretfully caught a handful of innocent customers in the process, and for that we offer you our genuine apology.

In consideration of our error, we are applying a credit of two weeks play time onto your account, in addition to crediting back the time that your account was locked. This comes to a total of twenty (20) days credit, which should be visible on your account within the end of the week.

If you have any other questions or concerns regarding this account, please do not hesitate to let us know. We appreciate your extraordinary patience in this matter and hope you will continue to enjoy your time in World of Warcraft.

Regards,

World of Warcraft Support Team
Blizzard Entertainment
www.WorldOfWarcraft.com

As a personal comment, I have sent a Game Master ticket and got the reply that they have patched warden, and this should not happen again.

Link To Original Article

24-November-06, 07:45 PM		#1 (permalink)
Gizmo News Hound	Linux-Gamers :. Blizzard reinstates cedega accounts Article wulfram writes: Working together with Blizzard we have been able to determine the cause of the bans that were affecting a very small percentage of the Cedega user base. At this time Blizzard is reactivating accounts of valid Cedega users that were banned by mistake. If you are a Cedega customer, whose account was activated BEFORE November 13 2006 and you have been banned please visit the information page and fill out the requested information. We will pass all valid user information back to Blizzard to have the account re-enabled. Users who's accounts were created after November 13th will not be eligible for reactivation. We regret any inconvenience our customers may have experienced during this time and are working to ensure that similar mistakes do not happen again in the future. We would like to thank the hard working individuals at Blizzard for all the effort they put into this issue and for getting it resolved as quickly as possible. If you have any questions please contact support@transgaming.com Quote from Transgaming forums: Greetings , As you know, Blizzard Entertainment traditionally makes a serious commitment to protect the World of Warcraft community from players who gain unfair advantage through hacks and exploits. Last week, our administrators implemented bans on a large number of accounts that were identified acting against the terms and the spirit of the game. However, it has since come to our attention that a very small percentage of those accounts should not have been banned. This case of mistaken identity seems to be isolated to users of an unsupported, Linux-based Windows emulator called Cedega. Once this pattern was brought to Blizzard's attention, our staff worked directly in conjunction with the Cedega development team in a rigorous and thorough review of the situation. We have since determined that your account was one of those accidentally flagged, and as such we are immediately reinstating your account to fully playable status. Blizzard Entertainment deeply regrets the error, as we understand that this brief account closure presented you with an inconvenient and highly frustrating experience. We remain firmly committed to enforcing our regulations and suspensions for those exploiting our game, in the interest of ensuring that our legitimate customers have the best possible play experience. In this case, however, we regretfully caught a handful of innocent customers in the process, and for that we offer you our genuine apology. In consideration of our error, we are applying a credit of two weeks play time onto your account, in addition to crediting back the time that your account was locked. This comes to a total of twenty (20) days credit, which should be visible on your account within the end of the week. If you have any other questions or concerns regarding this account, please do not hesitate to let us know. We appreciate your extraordinary patience in this matter and hope you will continue to enjoy your time in World of Warcraft. Regards, World of Warcraft Support Team Blizzard Entertainment www.WorldOfWarcraft.com As a personal comment, I have sent a Game Master ticket and got the reply that they have patched warden, and this should not happen again. Link To Original Article

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