Well gang... my DSL has been down since last night... I was all happy 'bout havin' today off to hang around on PR and unwind after a long week...

Then I flip on my computer this morning... no dice.

I spent today in limbo...

I figure I'll just check my... no. I need to update my Linux dependencies, I'll just... no. Oh yeah! I need to do my... no. DAMMIT!

So after power-cycling about four times, the friggin' thing is back up.

TOP TEN SIGNS YOUR ISP SUCKS!

1. Their "Hold" music includes "I am Waiting" by the Rolling Stones, "Going Down" by Bruce Springsteen, and "Too Bad" by Nickelback.

2. Their tech support people say they don't speak English... odd for someone with a southern accent who can't pronounce "espanol" correctly.

3. Their voice messenging system requires a flowchart...

4. When-ever you call in, they blame Microsoft... even when you say you're running Linux.

5. Your connection speed is rated in Baud.

6. The guy who's suposed to install your broadband connection says, "Uh oh.. your phone is green... I better go get some connectors... I'll be back next week".

7. Their voice messenging options start off with, "If you'd like to register a complaint, push 1. If you're planning revenge, press 2, if you're stupid and gullible, please stay on the line for a sales rep".

8. When they can't figure out your connection, they threaten to sell your name to the RIAA if you complain.

9. When you mention the fact you have an actual DSL ATR-U with an RJ-45 connection... you have to be transferred to tier 2 tech support which only operates during normal business hours... if you can get through.

Which of course, your connection dies on a Friday night...

(This is my sad story of calling tech support today... Tier 1 only handles those wussy USB DSL modems)

10. They send an E-mail that begins with "In accordance to our plea bargain..."


Peace out

Quote: Originally posted by Darksamurai 4. When-ever you call in, they blame Microsoft... even when you say you're running Linux.

Dont forget the , "Were sorry, we only support Windows" if you happend to mention the slightest hint of Linux. Even when the problem has nothing to do with your OS,

You know... my friend's brother in-law had his cable service cancelled because he was downloading Mp3's and the cable company said he was hacking lol.

Remember folks - tech support tier 1 is normally HS students, or barely graduated - I have a lot of friends that are "tier one". They have a book in front of them written with flow charts and scripted replies. These books normally only cover Windows and Mac. Tier 2 (and sometimes 3) are the ones that have a clue, and then chances are they'll lie about knowing Linux even if they do in fear that the person calling is a Linux newbie.

Im lucky, my cable internet hasnt gone down once in the 8 months since I had it, so no reason to chew out tech support. And Im always d/l ISO, mp3s and porn, so far no complaints from them. My ISP is Rogers for those who care