The Three letters that seems to strike fear in every computer related forum is RMA. I am personally involved in one completed, one in transit, and the other missing in action. The way I see it at the moment two out of three is not that bad.



Over a month ago some will remember that my rig went down thanks to a power surge. Yes I did have everything hooked into a surge protector. But the old girl could not take the strain. Kiss the Epoxy 8rda goodbye along with the GPU, RAM, PSU, blah blah, blah.

Well decided to invest in a new mother board after getting a PSU, to slowly figure what was toasted. After hearing many great things about Abit what better time to see what they are all about.



So began problem one:

After deciding on the motherboard it was a mistake being in a hurry and not doing any sort of research. Order was placed and I thought that it was going to be a happy day. Guess again, come home hook everything up and flip the switch and wait….and wait…booted once, Then never again. Call the shop I bought it from and told them what happened took it back, waited another 27 hours before getting the replacement. Bring it home and hooked it up…waited...and waited. Reconnected everything and it booted fine but no commands were being taken from the keyboard (tried two different ones) along with the mouse. Call up the store again and tell them what happened and they asked “To bring it back for a test and bring in the whole computer and there would be a thirty dollar charge.” At this point I was not to happy call Abit’s tech support and they gave me about as much help as a stick in the eye. Got transferred and talked to RMA, told them what was going on? The guy I was talking to was more than helpful. I kept telling him “I know this is not your fault. So please do not take what I say personal.” Got the RMA number sent it off and should be getting it tomorrow.



Second thing to be shipped was the BFG 5900 card, now I work a call center and I understand that not everyone likes their job. But please at least fake it a little and do not talk to me like I am pulling your nose hair out with a pair of rusty pliers. Second RMA number was received and it was shipped. I have to give credit to BFG I got that card back fast. I am talking within two to three weeks time. While customer support was not to cheerful, they recouped themselves with some speedy service.



RMA three was the RAM. Got it tested at a place around here that sells Geil RAM. They even called it in telling them that there was a bad stick in the duel pair and that I was going to send it back. Pack it up, sent and still have not heard anything almost two months.



So what is the gist of this story you might ask? It might sound really simple but first impressions from a company, employees and customers go a long way. You never know who you are dealing with and what the outcome might be. Keep cool they know you are upset if you are calling and needing a RMA number. Remember that it is not their fault and that they are just doing a job. You must represent yourself in a professional manner much like they have to. Thing is if they donÂ’t they might loose their job, if you do not you will just sound like a rambling idiot.



Kill em with kindness folks, and have a great week.

Note: In no way is my opinion meant in any way to sway the argument for a certain product, purchase or bash a company. But instead just tell the importance of first impressions either in person or over the phone.

I killed Halfprice PC with kindness, went froma defective Ti4600 to a defective FX5700LE to a working 5900SE @ Ultra speeds

I hate GEIL, my dual channel kit stoped working. One of the sticks actually, the gold pegs on the PCB that come into contact with the motherboard, well one flaked off. They said they wont replace it becuase it was physical abuse, even though I was just switching it into another motherboard.

I hate GEIL.

Quote: Originally Posted by TYCOON I hate GEIL, my dual channel kit stoped working. One of the sticks actually, the gold pegs on the PCB that come into contact with the motherboard, well one flaked off. They said they wont replace it becuase it was physical abuse, even though I was just switching it into another motherboard. I hate GEIL.

Damn......you abuser, you